FAQ

Digital Momentum is a UK-based digital commerce consultancy that helps brands grow through ecommerce, data and digital marketing.

We work across Shopify, Amazon, paid media, analytics, UX and branding to remove friction in your customer journey and make your numbers easier to understand.

Digital Momentum is based in the UK and works with brands in the UK, US, EU and ASIA.

Most of our clients sell physical products online, including consumer tech, gaming, kids’ tech, hardware startups and D2C brands that want more control over their growth.

Digital Momentum operates as a hands-on consultancy rather than a traditional full-service agency.

You work directly with senior expertise, we focus on measurable outcomes, and we are happy to collaborate with your existing agencies and internal teams instead of trying to replace them.

You normally start by booking a short discovery call or completing the contact form on our website.

We use that first session to understand your goals, current tech stack and pain points, then recommend an appropriately sized audit, project or retainer so you know exactly what is included.

We usually work on fixed projects or flexible retainers rather than long, rigid contracts.

Pricing is based on scope, complexity and how hands-on you need us to be, and we always provide a clear proposal with deliverables, timelines and expected outcomes before you commit.

We do not force long contracts, but we do recommend a minimum commitment for meaningful results.

Most clients start with a scoped audit or 1 to 3 month project, then move to a light or full retainer once we have proven value and agreed a roadmap.

Brands that already sell products online but feel “stuck” get the most value from Digital Momentum.

If your tracking is unclear, your UX feels dated, your ads are expensive, or you are planning a new product or channel launch, our mix of ecommerce, data and brand support is usually a strong fit.

Ecommerce and product-led brands are our core focus, but we also support service and B2B businesses with similar challenges.

If you rely on digital journeys, online lead generation and clear reporting, we can adapt our approach to your model.

We use simple, regular check-ins and clear dashboards to show what is happening and what we are doing next.

Typical communication includes scheduled calls, written updates and shared reporting either as a slide deck or in tools like Looker Studio so you can see impact without digging through raw data.

Yes, we are very used to working alongside in-house teams and other partners.

We bring structure, insight and specialised skills, then plug into your existing workflows, so internal teams keep ownership while benefiting from external expertise.

Most Digital Momentum projects are delivered remotely, with in-person sessions where it makes sense.

Remote delivery keeps things efficient and flexible, and we use collaborative tools and shared dashboards, so your team always has visibility.

You usually see clearer reporting and early quick wins within the first few weeks, with deeper revenue and performance gains over the following months.

The exact pace depends on your current setup, traffic, decision speed and how quickly we can implement and test agreed changes.